WhatsApp AI Chatbot Kenya | 24/7 Automated Business Receptionist — Velora Systems
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WhatsApp Automation · Kenya

Your Business Answers
Every WhatsApp
Enquiry. Automatically.

Stop losing leads to slow response times. Velora deploys an AI receptionist on your WhatsApp Business number — qualifying leads, answering FAQs, booking appointments, and collecting M-Pesa payments 24/7, without staff.

Book a Free Demo See How It Works
24/7
Always on
<3s
Response time
2 wks
To go live
velora · whatsapp-agent LIVE
Customer sends WhatsApp message
Inbound trigger detected
AI classifies intent in under 2 seconds
Claude API · context-aware
Lead qualified, CRM auto-updated
Supabase · logged instantly
Appointment booked or M-Pesa triggered
Daraja API · STK push sent
The Problem

Your Business Is Losing Leads Right Now

In Kenya, 87% of business enquiries arrive via WhatsApp. If your team takes longer than 5 minutes to reply — or misses a message overnight — that customer moves to a competitor. Every time.

Enquiries outside hours go unanswered for 12+ hours
Staff spend 3–4 hours daily copy-pasting FAQ replies
Hot leads cool down waiting for a quote or price
No system for logging lead data into your CRM
Manual booking causes double-bookings and no-shows
The Velora Solution

An AI Agent That Never Sleeps

Velora deploys a custom AI receptionist on your WhatsApp Business number — trained on your business, your pricing, your tone. It handles first contact through to confirmed booking.

Result: Clients typically report a 60–80% reduction in manual WhatsApp work and a 30–50% increase in lead capture within 30 days of going live.

Core Capabilities

Everything Your WhatsApp AI Agent Can Do

Built on Africa's Talking WhatsApp Business API and powered by Claude AI — handling the full customer journey, from first message to paid booking.

Instant Enquiry Handling

Responds to every inbound WhatsApp in under 3 seconds — 24 hours a day, 365 days a year. No missed enquiries, ever.

Intelligent Lead Qualification

Asks the right questions, scores the lead, and routes hot prospects to your sales team — while logging everything automatically in your CRM.

Appointment Booking & Reminders

Customers book directly inside WhatsApp. Automated reminders reduce no-shows by up to 70%. Syncs to your Google Calendar in real time.

M-Pesa Payments In-Chat

Trigger M-Pesa STK push payment requests directly inside the WhatsApp conversation. Customers pay without leaving the chat window.

Custom AI Knowledge Base

Trained on your product catalogue, pricing, policies, and FAQs. Answers accurately in your brand voice — in English, Swahili, or both.

Analytics & Reporting

Every conversation, conversion rate, response time, and attributed revenue — in a clean monthly dashboard delivered to your inbox.

The Process

Live in 2 Weeks — Here's How

We handle 100% of the technical build. Your team reviews, approves, and goes live. No coding required.

01
Discovery Call

60-minute session to map your customer journey, define bot flows, and outline integration requirements with your existing tools.

02
Build & Train

We build conversation flows, train the AI on your knowledge base, and connect Africa's Talking API to your WhatsApp Business number.

03
Test & Approve

Thorough testing with real scenarios. You review every flow and approve before we touch your live number. Zero surprises.

04
Go Live & Optimise

Launch with full monitoring. We review performance weekly for the first month and continuously optimise based on real conversation data.

Industries We Serve

WhatsApp Automation for Every B2B Sector

Every industry loses leads through slow WhatsApp responses. Here's how we solve it for yours.

Hospitality & Tourism
Hotels, Resorts & Safari Operators

Automate room availability, rates, and reservation requests. Bot handles enquiries from multiple platforms in English or Swahili.

Real Estate
Property Agents & Developers

Qualify buyers and tenants automatically — collecting budget, location, and timeline before your agent spends a minute on the lead.

Retail & E-Commerce
Online Shops & Wholesalers

Handle order enquiries, stock checks, delivery tracking, and M-Pesa payment confirmations — all inside WhatsApp without staff.

Healthcare & Wellness
Clinics, Pharmacies & Spas

Book appointments, send prescription reminders, and answer service FAQs automatically — freeing your front desk for in-person care.

Education
Schools, Colleges & Training Centres

Automate admissions enquiries, fee payment reminders via M-Pesa, and schedule communication to parents at scale.

Logistics & Transport
Courier, Freight & Fleet Operators

Give clients instant delivery updates, booking confirmations, and freight quotes through WhatsApp — cutting inbound call volume by 60%.

24/7
Always-on availability
no staff needed
80%
Reduction in manual
WhatsApp response work
2 wks
Average time from
sign-off to live
400+
App integrations
via n8n
Integrations

Connects With Everything You Already Use

Built on n8n automation — your WhatsApp bot talks directly to 400+ business tools.

Africa's Talking
M-Pesa / Daraja
Google Sheets
Google Calendar
Supabase
Brevo Email
Claude AI
n8n Workflows
HubSpot CRM
WooCommerce
FAQ

Common Questions About WhatsApp Chatbots

Can't find your answer? Book a free call — we'll answer it directly.

How long does setup take?
Simple bots launch in 2–3 weeks. Multi-flow bots with CRM, M-Pesa, and calendar integrations typically take 4–6 weeks. We give you a precise timeline in the discovery call.
Does it work on my existing WhatsApp Business number?
Yes. We deploy on your existing WhatsApp Business number using the official WhatsApp Business API via Africa's Talking. Your number, your customers — just automated.
Can the bot handle M-Pesa payments?
Absolutely. We integrate M-Pesa STK push directly into the chatbot flow. Customers receive a payment prompt inside WhatsApp and complete payment without leaving the app.
What if the bot doesn't know the answer?
The bot gracefully escalates to a human agent — notifying your team via WhatsApp or email — and tells the customer a team member will follow up shortly. You're always in control.
Is team training included?
Yes. Every deployment includes a 2–4 hour handover session for your team, plus documentation on how to monitor conversations, update the bot's knowledge, and handle edge cases.
Ready to Automate?

Stop Losing Leads to
Slow WhatsApp Responses

Book a free 30-minute demo. We'll map exactly what your WhatsApp AI agent will do — and show you the ROI before you spend a shilling.

Book Free Demo View Pricing
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Velora builds AI agents and workflow automations for B2B businesses in Kenya — so your team spends less time on repetitive tasks and more time closing deals.

© 2026 Velora Systems Ltd. All rights reserved.

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CONTACT INFORMATION

  • Phone: +254118264959
  • mail: info@velora.co.ke
  • Address: Nairobi, Kenya

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